arnie is a best of breed web-based service procurement and auto claims handling system used by major Australian insurance companies to reduce the cost of claims and the life cycle of repairs, enhance internal operational efficiencies and improve the policy holder's claim experience.

Arnie does this by...

Linking all parties in auto repairs process - insurers, repairers, salvage agents and policy holders – into the same network or hub, ensuring all interactions are managed quickly, seamlessly and efficiently.

Managing the people and the process. This very comprehensive system enables better management of the entire auto repair process – from selecting the most suitable repairer, facilitating the quoting process, managing and controlling the service fulfilment process, document management, any variations and sub-lets, through to claim verification and invoicing.

Applying a systems approach to claims handling and auto repairs process. This eliminates redundant manual processes, paper-shuffling, lost information, and the need for manual reconciliation. The system is configurable to business processes and rules to ensure efficient and compliant work practises.

Providing real-time visibility and greater knowledge and control over the auto repairs process. At any stage of the process the claims management team is aware of job status, job progress and any issues that may affect the scope and timeliness of the work. This enables active management along the value chain to ensure desired outcomes are achieved.

Cross referencing parts prices and vehicle valuation data to ensure quotes are in line with current market rates and to rapidly determine whether vehicle damaged should be repaired or managed as a total loss.

Benchmarking the price of parts, materials and labour for repairs to provide the knowledge to improve quote assessment capabilities.

"Smart" selection of auto repairers based on geographic location, job size, vehicle type, price, repairers’ past performance and compliance to KPIs, and other decision criteria.

Engaging and communicating with policy holders, keeping them informed about the status of repairs and empower them by enabling electronic surveys and feedback opportunities.

Enhancing repairer communications by providing the insurer and repairer the ability to manage information, notes, documentation, variations and photographic evidence via a single system, providing a valuable audit trail so that ARNIE "fast tracks" the repair process.