Features and benefits

Reduce the cost of claims

Facilitating better procurement of repair services

Arnie allows “smart” selection of auto repairers based on geographic location, job size, vehicle type and past performance (how quickly the job has been turned around and the quality of workmanship). This means insurers can rapidly determine which repair shops receive a larger the average share of work, thus negotiate preferential pricing plans.

Reducing invoice and quote spread

Arnie requires repair shops to quote on repairs and indicate how long they will take to handle a job before being given the go-ahead. These quotes are binding and can only be subject to variation provided this receives approval. If the bill doesn’t match the approved estimate the firm runs the risk of not being paid. Because arnie is highly systemised it prevents repairers from padding out invoices or adding surcharges, so insurers have certainty around the whole quoting process.

Ensuring quotes are fair and reasonable

Checks parts pricing and vehicle valuation data. Because arnie is able to rapidly cross reference with other third party data providers (eg. Glass’s Guide) assessors can quickly verify if repairers are charging market prices. Access to this information also helps them assess whether to request repair or replacement of a part.

Benchmarks price of parts and repairs.

Arnie is also capable of recording all past claims information on the cost of parts, labour and materials for more commonly owned cars, ensuring repairers don’t inflate claims and quotes are more accurate.

Reduce the life cycle of repairs and speed up turn-around time

Making supply chain more productive

Because everyone in the repair process is linked into the same network, transactions can happen seamlessly and efficiently. Similarly, repairers can quickly communicate variations to repair jobs and secure an immediate go-ahead.

Enabling informed and rapid decision making

Easy access to crucial information provides all stakeholders with the opportunity to help speed up the repair process. Assessors can access parts pricing, valuation and benchmarking data, so they can quickly verify quotes and determine whether to proceed with repairs or write off a vehicle, reducing the incidence of unnecessary rework.

Identifying stoppages in process

Arnie provides visibility across the entire auto repair process, enabling insurers to quickly identify stoppages and to take the necessary remedial steps. This awareness reduces unnecessary delays and reduces costs, such as unnecessary car hire.

Expediting invoicing process

Because arnie automates invoicing once repairs are finalised, this frees up repairers to concentrate on their core activities, ensuring they are more productive.

Improve your customer and policy holder experience

Rapidly determining whether to repair or replace

Customers are not inconvenienced by repairs to vehicles that should ideally have been written off. It ensures payouts to policy holders happen quickly, enabling them to replace their damaged vehicle without unnecessary delays.

Effectively manages the life cycle of repairs

Because insurers have real-time visibility of the repair process they have clear understanding of when the repairs will be complete and can advise customers accordingly. This keeps customers in the loop, minimising inconvenience. Regular communication also gives policy holders a sense of empowerment and a greater involvement in the process.

Customer surveys

Surveys at the completion of the repair process enable insurers to engage directly with customers and learn about their insights into the process, while also providing them with the opportunity to become involved and help improve service. Because arnie can provide policy holders with direct access to the system via a smart phone, insurers have the option of enabling their customers to personally check on the status of vehicle repairs.

Enhance operational performance and efficiencies

Applying a paperless systems approach to internal operations

This means that all information, documents and responses are entered into arnie, eliminating the need to re-key information. It also means that the use of paper can be significantly reduced and in many instances, eliminated. Documents are less likely to get lost and less subject to human error.

Processes can be configured to individual business requirements, so that internal staff members (assessors and administrators) follow a set order of tasks and sequences, reducing unnecessary duplication of effort. So internal teams can handle more jobs with less.

Providing access to industry and internal data

Access to industry data (car and parts pricing and vehicle valuations) eliminates the need to manually feed the information into the system or to search manufacturers’ websites for this information, significantly speeding up the decision making process.

Job sharing capability

Operating out of the same network allows for greater workforce flexibility and the opportunity job share. When assessors or administrative staff are ill or away for a protracted periods of time, other team members can quickly step in and take over, ensuring the repair process is not held up in any way.

Providing digital assessments

Photographs of auto accidents in rural areas can easily be uploaded to the system, so assessors can make their assessments on-line without having to travel to the scene of the accident, enabling them to be more efficient and manage a much larger workload.